Question 1

How does it work at Star Glazers Pottery painting cafe?

Accepted Answer

Book a table (OR walk in if we have space, we will always try to accommodate you where we can) and head in for your painting session.

When you arrive we will show you the range available and explain the pricing. All of our items are individually priced with the prices marked on the bottom. We don't have a price list as our range changes so frequently but to give you a rough guide our current range starts at £8.00 and up depending on size and design.

The price includes glaze and firing afterward, we do not charge a studio fee and if you have booked online the £10 table deposit comes off your bill on the day.

Once you have selected hat you would like to paint, bring it to your table, get comfy and we will be over to talk you through the glazes and how to use them.

Once you are all settled we will be back to take a drinks order. We offer a table service so if there is anything you need, drinks, paint top up, help etc just give us a shout and we will be over.

Sessions are 90 minutes long or 2hrs for the evening session and we will let you know when there is 30 minutes left so you are not rushing last minute.
Once you have finished painting we will take payment, a contact name and number and will fire your pieces. We send a text message once your items are ready. We usually have your pieces around 2 - 3 weeks  - you will be be notified on the day how long it will take.

If you are unable to pick up your piece we are able to offer postage within the UK for an additional price and will take additional time.

Question 2

How do I book?

Accepted Answer

To book a table of up to 6 people please book via the link on our booking page. We charge a £10 non refundable table deposit which comes off your bill on the day. For larger groups please email with the date, time and number of people and we will check if there is space for you or book more than 1 table.
Your booking is for a 90 minute painting session.
Booking fees are non refundable.

Question 3

Where are we?

Accepted Answer

We re on the Old High Street in Falmouth. 
17 High Street Falmouth TR112AB

There is no immediate parking outside but the nearest car parks are The Quarry or The Moore. The Old High Street is closed to traffic other than buses and taxis between 11am and 4pm daily.

There are some one hour parking spaces at the top of the Old High Street which are perfect if you are planning on a quick collection.

Question 4

Where is the nearest Parking?

Accepted Answer

There is no immediate parking outside but the nearest car parks are The Quarry or The Moore.

The Old High Street is closed to traffic other than buses and taxis between 11am and 4pm daily.

There are some one hour parking spaces at the top of the Old High Street which are perfect if you are planning on a quick collection.

Question 5

When are we open?

Accepted Answer

Our core hours are 11am-4pm Wednesday to Sunday. 
Our sessions start at 11am, 12.45pm and 2.30pm
We are closed on Mondays and Tuesdays and don’t usually answer the telephone out of opening hours.

Question 6

How much does it cost?

Accepted Answer

We don't have a price list as our range changes so frequently but to give you a rough guide our current range we have kids figurines for £8 upwards mugs start at £16 depending on size and design. Vases are £18- £34. Pin badges and fridge magnets from £4.50 and tiles from £6-£15.
The price includes glaze and firing afterward, we do not charge a studio fee and if you have booked online the £10 table deposit comes off your bill on the day.
We have a range of snacks, hot and cold drinks and a fully licensed bar

Question 7

When can I collect my pottery?

Accepted Answer

We send a text message once your items are ready. We usually have your pieces ready within 10 days but at busier times such as school holidays this may extend to around 2 weeks - you will be be notified on the day how long it will take.
If you are unable to pick up your piece we are able to offer postage  within the UK for an additional price.

Question 8

Can I have my pottery posted to me?

Accepted Answer

If you are unable to pick up your piece we are able to offer postage within the UK for an additional price.
Prices range from £8.00 for one small item £12.00 for a medium box ( eg two small items or one medium) or £18.00 for a large box of multiple items.
We aim to get the items fired and posted out to you after the 2-3 weeks firing time.
**Please note; We wrap and send items all of the time and are very good at it! We wrap them very well and it is rare we have any breakages BUT if you insist on sending larger items or multiple items in a small or medium postage against our advice to save money we will NOT accept any responsibility for breakages.

Question 9

What if I don't finish my pottery painting?

Accepted Answer

You are welcome to return for another painting session for a £5 per person studio fee. Please make your return appointment on the day or call to see how busy we are so you don’t have to pay the £10 online booking fee as this is non refundable.
Please return to finish your piece with in the month following your original visit- we have very limited space inner store room so are unable to keep items for longer.

Question 10

Can I bring food/drink with me?

Accepted Answer

No - only food and drink purchased can be consumed on the premises. We are cafe with snacks, hot and cold drinks and a fully licensed bar.

Question 11

Can I do baby prints on pottery?

Accepted Answer

Yes! We love doing baby prints and are always on hand to help out. We also have specific baby print sessions available to book online for when you need a little more 1:1 help from us.

Question 12

What ages do you cater for?

Accepted Answer

We cater to all ages from newborn baby prints to adults of all ages.
Please do not leave children unattended in the cafe, unfortunately we do not have the staffing levels to offer sitting services.

Question 13

What happens to my booking deposit?

Accepted Answer

If you have booked online the £10 table deposit you paid will come off your bill on the day. This deposit is non refundable.

Question 14

Can I bring a dog with me?

Accepted Answer

YES, we love dogs here. Well behaved dogs are very welcome in our cafe but must be on a lead at all times.

Question 15

Are you wheelchair friendly?

Accepted Answer

This is a tricky one! We are based on the old high street in Falmouth which has skinny pavements and small steps. We have two small steps into the cafe from the pavement and one step within the shop to the toilet ( which is wheelchair friendly ?!?! Strange I know)
 If you are a wheelchair user please let me know before your appointment and I can send images to help you assess any difficulties. We are obviously here and more than happy to help make your visit to us as easy as possible.

Question 16

Are you (disability, neurodiverse, LGBTQ+) friendly?

Accepted Answer

YES, we are a very friendly and accepting bunch here so if there’s anything you are weary of, anything that is putting you off visiting us and giving pottery painting a try just send an email, text or phone us to see if there is anything we can do that might make you more comfortable.

Question 17

Can I put my pottery in the microwave/dishwasher?

Accepted Answer

We recommend hand washing all items Painted here are Star Glazers. 
Microwaves can cause hot spots in the pottery as it is an uneven heat and this may cause cracks. Dishwashers are not as gentle on pottery as hand washing and you have spent time and effort on your painted piece so treat it like the heirloom that it is!

Question 18

How long do you keep items that have been painted?

Accepted Answer

Due to the limited storage space we have we can only guarantee to keep items that you have finished painting for up to 1 month. During this time we will make attempts to contact you. If for some reason you haven’t received the text messages from us,  give us a call to check if it is ready.

Question 19

When are we open?

Accepted Answer

We are open Wednesday - Sunday 11am - 4pm. We have 3 sessions per day.
We also have an adults only painting night on Thursdays which is from 7pm-9pm. 
Students get a 10% discount at this evening session.

STAY TUNED!

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